Managed Services

Staying UP - DSP Managed Services setting the ‘gold standard’ for uptime
By recognising the impact of downtime or poor performance of critical systems, DSP has developed an Support Management portfolio to ensure that best practices, processes and procedures are in place and enforced.

We strive to be the enterprise-level managed services provider that sets the ‘gold standard’ for uptime of Oracle and Microsoft ERP/ E-Business Suite applications, database technologies and operating systems. We will do this by providing the most effective 24*7 support available to make sure our customers’ systems stay up; by moving our customers’ businesses up through painless upgrading, customisations and implementations, outstanding performance enhancement and expert best-practice consultancy; and by ensuring our customers always feel up about the way we maintain their systems in a healthy, secure and cost-effective manner.

DSP Managed Services key offerings:
DSPabsolute - your "One Stop" managed service for E-Business Suite, Oracle and Microsoft.

APPSdirect - The Applications Management
DBAdirect - The database Management
OSdirect - Operating System Management/ Administration

>> DSP Direct Services Fact Sheets

DSP has a legacy steeped in providing solid structured support services - Our clients can choose from selecting niche support areas or can choose all the services combined with a secure hosting solution to produce DSPabsolute to achieve a reduced total cost of ownership.

You will have access to DSP’s highly skilled and experienced pool of technical and functional analysts. DSP’s pioneering value for money billing policy means this world class resource is the most cost effective on the market.

All underpinned by ITIL best practice.
If you want to get it right first time, it pays to know where others have gone wrong before. That’s why at DSP we’ve implemented ITIL (IT Infrastructure Library) to keep the highest level of technical support performance, particularly in the service delivery area. Like DSP, ITIL® is also one of a kind – the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. Though ITIL we can measure service excellence – identifying gaps and stimulating solutions – and ensure everything we do is underwritten with rigorous methodology and best practice.

…while unique GroundWork software proactively monitors your systems.
At DSP we recommend and use a highly resilient, highly affordable, enterprise-wide network and systems monitoring and alerting solution for your entire IT infrastructure called GroundWork™ Monitor™ Professional. It’s a DSP-customer only version of GroundWork Open Source software, which operates across Linux, Unix and Windows servers, and all network equipment, including applications and databases. Comprised of best-of-breed components, including Nagios, RRDtool, BIRT, CACTI, and thanks to its open-source architecture, GroundWork provides comprehensive views across your entire IT estate through its centralised dashboard and weathermap graphical user interfaces. Besides greatly enhanced visibility of all your systems and networks, current managed environments using DSP and GroundWork show a reduction in the TCO of existing systems by up to 80%.

If your organisation is looking to expand its knowledge, coverage, capacity, performance and/ or availability - Contact DSP today.

About DSP
DSP are Oracle, E-Business Suite, Microsoft and storage specialists delivering high quality services and solutions. Primarily a 24*7 Managed Services Provider (MSP), DSP also provide general and specialised consultancy working to best practice methodologies. Our managed services cover the entire stack from the OS, Storage including SAN’s, EVA to the database and the E-Business Suite business applications, including development and support of customisations. DSP is also a reseller and specialist implementer of GroundWork Open Source systems management software.