Support of E-Business Suite

World-Class Support
DSP takes a pre-emptive stance towards support. That’s why we offer SLA-driven, flexible, proactive services and exceptional deliverables, plus access to experienced bespoke Oracle and E-Business Suite functional consultants, DBAs, developers and system administrators. We can provide this both remotely via our ITIL service desk and onsite, as needed. Remote access is billed in 15-minute ‘chunks – known as DSPtime – our unique pay-as-you-use billing model that’s highly cost effective.

Our clients can choose from selecting niche support areas or can choose all the services combined online monitoring, forward planning and support on a continual long term basis and can help alleviate issues and also improve service levels.

>> DSP APPSdirect - Application Management Fact Sheet

A powerful combination
Our success is founded on three principles that run through our DNA: people, process and product. Oracle provide the world-class product. We provide the rest. For starters, we only employ top-drawer consultants in both managed and professional services, however long it takes to find them. And then we keep them – some of our consultants that have been implementing and upgrading the E-Business suite since release 8! Plus our services are greatly enhanced by an exceptional systems management solution that enables extra pro-activity and strong SLA performance. And underpinning it all is our dedication to continuous improvement of procedures and SLAs.

Extended support
We offer extended support to Oracle E-Business Suite users, including technical/DBA support, integration with existing bespoke Oracle and non-Oracle business applications, plus patch testing and release. We help businesses implement, configure, integrate and extend Oracle E-Business Suite to make full use of the capabilities of this powerful business software. We work with businesses still to move to R11.5.10 or wishing to accelerate to R12, taking you through all of the key stages: planning, re-application/rebuild of CEMLI (customizations, extensions, modifications, localizations and interfaces - CEMLIs), test upgrade, dress rehearsal, live upgrade and post-upgrade support.

If you require assistance with your current or legacy environment or information regarding our services including Oracle Remote DBA, Managed Services, Hosting, Implementation, Upgrades and Migrations please contact DSP to discuss your needs.

APPSdirect is designed to give you the right support when you need it, with immediate access to experienced Oracle applications functional consultants - via a telephone helpdesk, secure remote data link or on-site visits.

If your organisation is looking to expand its knowledge, coverage, capacity, performance and/ or availability - Contact DSP today.