With Oracle Managed Services, DSP assumes the burden for day-to-day service operations, freeing you to focus resources on more strategic initiatives. Monitoring of events, system health, and system performance can be one of the most costly and time-consuming tasks assigned to support personnel.

The original DBA service with a 24*7 option gives access to DBAs remotely and on site. Includes automated monitoring and alerting via a secure portal, email and SMS and trend analysis is also provided. Our burstable model works equally well for sites with DBAs as for those where there are none. It is also ideal for holiday, variable workloads and sickness cover.

>> DSP DBAdirect - Database Management Fact Sheet

We employ a number of experienced SQL Server DBA specialists and they have been working with numerous clients across many market sectors. We deliver SQL Server consultancy on both an ad hoc and project basis. One of our core strengths is our ability to provide ongoing support of databases and applications, both remotely and onsite, to virtually any service level.

This DSP Oracle Database support service includes the ability to:

• Manage Oracle Databases remotely
• Centrally view customer problem data and health from Groundwork
• Report on problems and time spent working on customer issues Perform remote diagnostics, troubleshooting and support
• Provide advice on best practice for customers
• Deploy software updates and patches to the hosts databases

World-Class Oracle Support
DSP takes a pre-emptive stance towards support. That’s why we offer SLA-driven, flexible, proactive services and exceptional deliverables, plus access to experienced consultants, DBAs, developers and system administrators.

We can provide this both remotely via our ITIL service desk and onsite, as needed. Remote access is billed in 15-minute ‘chunks – known as DSPtime – our unique pay-as-you-use billing model that’s highly cost effective.

A powerful combination
Our success is founded on three principles that run through our DNA: people, process and product. Oracle provide the world-class product. We provide the rest. For starters, we only employ top-drawer consultants in both managed and professional services, however long it takes to find them. And then we keep them. Plus our services are greatly enhanced by an exceptional systems management solution that enables extra pro-activity and strong SLA performance. And underpinning it all is our dedication to continuous improvement of procedures and SLAs.

DSP helps clients get:

• Increased control over complex networked environments
• Continuous service improvement by applying proven best practices
• Reduced cost through outsourcing’s efficiencies and economies of scale
• Opportunity for strategic reinvestment of cost savings
• Improved ability to make sound business decisions about the distributed IT environment
• Ability to focus resources on key business initiatives
• Improved service levels thanks to integrated, end-to-end processes owned by DSP

For further information please Contact DSP to discuss your growth plans or any ideas around cost savings or IT investments.