Infrastructure Management

Our Microsoft Infrastructure experience ensures best practices, processes and procedures
DSP offers flexibility in the terms of engagement by offering Microsoft Infrastructure Management as a full time, project based or remote service to suit the particular requirements of the supported environment.

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DSP is determined to provide the best service which aims at demonstrating both our capability and commitment, enabling you to grow your revenue and at the same time reduce future costs. By recognising the impact of downtime or poor performance of critical systems, DSP has developed an Infrastructute Management portfolio to ensure that best practices, processes and procedures are in place and enforced. The core set of functions are:

Infrastructure Support
Skilled resource is available 24*7 via the DSP Service Desk. With remote access into our client sites, fault diagnosis is quick and resolutions can be implemented or, should it be required, an engineer will attend the site and address the issue.

Infrastructure Design
With skilled Infrastructure Architects, DSP makes for an excellent choice for Infrastructure design, implementation and management. DSP will build you a reliable, resilient and robust infrastructure, backed by proven, robust technologies to meet the demands of your business.

Infrastructure Installation
DSP will provide skilled resource and technical consultancy surrounding your infrastructure and we will undertake installation on any supported component or hardware into your infrastructure. DSP can also provide post-implementation support or provide full infrastructure management on your behalf.

Infrastructure Consolidation
With Wide Area Networks increasing to utilise the public networks (VPNs over Internet), branch connections within infrastructures may not be required, thus reducing costs and complex network routing topologies. DSP have skilled, certified resource that can advise, undertake and support any network or infrastructure consolidation.

Infrastructure Operations Management
DSP can provide you with a one stop solution for managing your environment. By outsourcing to DSP, your Operations management headache is offloaded allowing you to perform your role more efficiently without being ‘bogged down’ by operational issues.

Infrastructure Upgrade
DSP will provide skilled resource and technical consultancy surrounding your infrastructure and we will undertake the upgrade on any supported component or hardware into your infrastructure. DSP can also provide post-implementation support or provide full infrastructure management on your behalf.

There is no room for no Single Points of Failure or bottlenecks and the required Service Levels are implemented and agreed between all parties involved in the delivery of the service. The service is then delivered to exceed these requirements.
DSP can also provide a service desk function to provide call management, incident and problem control and first line support for diagnostic and resolution activity for issues within this Managed Service.

To monitor Microsoft infrastructure DSP uses Groundwork Opensource Systems & Network monitoring software. Groundwork is a resilient solution that is capable of monitoring our client’s operating systems, databases and business applications regardless of location.

For further information Contact DSP today to discuss how we can help you manage your IT infrastructure.