Application Management - APPSdirect

ERP Support you can reply on
Implementations of applications have long-run implications for organisations. Unfortunately, most implementation consultancies are quick to disengage right after the go-live since they do not have the infrastructure, skills, or experience to provide meaningful post implementation support. DSP has been specifically focused on support since our inception – this necessitates a belief in long-term relationships and high-quality delivery. We ensure that your functional needs are met within your budget through a relationship you can depend on. Whether you are running Oracle Applications or Oracle E-business Suite your organisaton will need to address ongoing issues such as - patching, operational queries, Application errors, use of new functionality, data and procedural problems to ensure the smooth running of your Oracle systems.

Support when you need it
APPSdirect is designed to give you the right support when you need it, with immediate access to experienced Oracle Applications Functional Consultants - via a telephone helpdesk, secure remote data link or on-site visits. In essence the service contains two distinct channels:

Also regular tasks like SYSADMIN as well as adding new functionality and supporting peak times such period end and super-user holidays and sickness. Accomplishing all that can be expensive using consultants that will probably not be 100% utilised. APPSdirect is a cost effective, flexible service that will offer peace of mind.

>> Application Management Fact Sheet

Holistic support that won’t let you down
Our focus on holistic support has enabled us to develop a flexible and scalable business model that adapts to those peaks and troughs typical in any support period that can be so costly and difficult to predict. Our service is based on a simple principle: why pay for 100% permanent resource when you, as a manager, are not using anywhere near 100% of their time?

That’s why our uniquely flexible billing system offers support in pay-as-you-go 15-minute ‘chunks’ to boost your team in times of high demand, or even replace it entirely, where necessary. The result? You enjoy the responsiveness of having an expert in-house team without paying for any redundant time.

It also enables you to retain the direct control over your chosen applications while saving costs and get more value out of them. In fact, using a combination of DSP’s Applications Management services, your business processes can become so seamless that you will hardly be aware of them anymore. Enabling you to put your energies and resources where they should go – into growing your business.

If your organisation is looking to expand its knowledge, coverage, capacity, performance and/ or availability - Contact DSP today.