Our Vision and Values
DSP Managed Services. Uptime. All the time.
If you want to get it right first time, it pays to know where others have gone wrong before. That’s why at DSP we’ve implemented ITIL (IT Infrastructure Library) to keep the highest level of technical support performance, particularly in the service delivery area. Like DSP, ITIL® is also one of a kind – the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. Though ITIL we can measure service excellence – identifying gaps and stimulating solutions – and ensure everything we do is underwritten with rigorous methodology and best practice.
DSP's Mission
To be the enterprise-level managed services provider that sets the ‘gold standard’ for uptime of Oracle and Microsoft ERP/ E-Business Suite applications, database technologies and operating systems. We will do this by providing the most effective 24*7 support available to make sure our customers’ systems stay up; by moving our customers’ businesses up through painless upgrading, customisations and implementations, outstanding performance enhancement and expert best-practice consultancy; and by ensuring our customers always feel up about the way we maintain their systems in a healthy, secure and cost-effective manner.
Our approach is unique.
Quite simply, we take away from you the burden associated with operating systems, database and application maintenance and enhancement, allowing you to concentrate on your core activity. We do so in a methodical and standardised manner, continuously improved through extensive hands-on experience and sanctioned by official certification such as ITIL. Plus we commit to business continuity and data of the highest quality, using our expertise and professionalism. What’s more, the exceptional business acumen of our people guarantees the migrated data has been filtered and converted in order to best correspond to your business interests and processes.
But it doesn’t end there. We may be experts in what we do – but we cannot claim to be experts in what you do. So before we do anything, we make it our business to understand yours.
But it’s our unique ethos that truly sets DSP apart.
Having the right approach is still only half the story. You have to also have the right team of people. We’ve touched on this already – but it’s easy to brag about the quality of your staff – far harder to demonstrate it. What might help you understand their inherent professionalism is to check out these quotes from the DSP Consultant Training Handbook.
On engineering…
“Don’t just be a technician – be an engineer.”
“Always underwrite recommendations with research data and coherent analysis, structuring your solutions as problem, definition, analysis, recommendation.”
“Resist following pre-prepared solutions to problems without understanding them.”
“When you paste an error code into Google you’ll get a bunch of indiscriminate solutions, but all it tells you is how good Google is – not how good a problem-solver you are.”
“Always use first principles, because even if the solution doesn’t work, it becomes another piece of valuable data to help you determine the correct solution – just like your maths teacher used to say: always show the working out.’”
“By always basing our assumptions on analyses that holds water, it will prevent us from adopting those out-dated rules of thumb that are far too prevalent in today’s IT.”
On communication…
“Being able to communicate a solution is almost as important as getting the actual solution right in the first place – after all, what use is switching on a lamp if there’s a cover over it?”
“Always publish and communicate results of engagements and incident resolution in a DSP Personal Press Release – never give a binary ‘yes/no’ answer when asked if your work is finished yet.”
On commercial acumen…
“Be constantly aware of the commercial realities of your work – not just when asking for a pay rise!”
“You must keep up-to-date on all available technology options – don’t just subscribe to the magazines and websites.”
“We do not offer solutions to our customers motivated solely for CV building.”
On Responsibility…
“Take ownership of problems – not just yours but any others that don’t have an owner. In other words, don’t just pick up your own litter.”
“Just because you don’t know the answer doesn’t mean it’s no longer your problem.”
“It’s your responsibility to highlight solutions to problems or suggest further improvements, even if it’s not directly related to your engagement.”
If your organisation is looking to expand its knowledge, coverage, capacity, performance and/ or availability - call DSP today.
If you want to get it right first time, it pays to know where others have gone wrong before. That’s why at DSP we’ve implemented ITIL (IT Infrastructure Library) to keep the highest level of technical support performance, particularly in the service delivery area. Like DSP, ITIL® is also one of a kind – the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. Though ITIL we can measure service excellence – identifying gaps and stimulating solutions – and ensure everything we do is underwritten with rigorous methodology and best practice.
DSP's Mission
To be the enterprise-level managed services provider that sets the ‘gold standard’ for uptime of Oracle and Microsoft ERP/ E-Business Suite applications, database technologies and operating systems. We will do this by providing the most effective 24*7 support available to make sure our customers’ systems stay up; by moving our customers’ businesses up through painless upgrading, customisations and implementations, outstanding performance enhancement and expert best-practice consultancy; and by ensuring our customers always feel up about the way we maintain their systems in a healthy, secure and cost-effective manner.
Our approach is unique.
Quite simply, we take away from you the burden associated with operating systems, database and application maintenance and enhancement, allowing you to concentrate on your core activity. We do so in a methodical and standardised manner, continuously improved through extensive hands-on experience and sanctioned by official certification such as ITIL. Plus we commit to business continuity and data of the highest quality, using our expertise and professionalism. What’s more, the exceptional business acumen of our people guarantees the migrated data has been filtered and converted in order to best correspond to your business interests and processes.
But it doesn’t end there. We may be experts in what we do – but we cannot claim to be experts in what you do. So before we do anything, we make it our business to understand yours.
But it’s our unique ethos that truly sets DSP apart.
Having the right approach is still only half the story. You have to also have the right team of people. We’ve touched on this already – but it’s easy to brag about the quality of your staff – far harder to demonstrate it. What might help you understand their inherent professionalism is to check out these quotes from the DSP Consultant Training Handbook.
On engineering…
“Don’t just be a technician – be an engineer.”
“Always underwrite recommendations with research data and coherent analysis, structuring your solutions as problem, definition, analysis, recommendation.”
“Resist following pre-prepared solutions to problems without understanding them.”
“When you paste an error code into Google you’ll get a bunch of indiscriminate solutions, but all it tells you is how good Google is – not how good a problem-solver you are.”
“Always use first principles, because even if the solution doesn’t work, it becomes another piece of valuable data to help you determine the correct solution – just like your maths teacher used to say: always show the working out.’”
“By always basing our assumptions on analyses that holds water, it will prevent us from adopting those out-dated rules of thumb that are far too prevalent in today’s IT.”
On communication…
“Being able to communicate a solution is almost as important as getting the actual solution right in the first place – after all, what use is switching on a lamp if there’s a cover over it?”
“Always publish and communicate results of engagements and incident resolution in a DSP Personal Press Release – never give a binary ‘yes/no’ answer when asked if your work is finished yet.”
On commercial acumen…
“Be constantly aware of the commercial realities of your work – not just when asking for a pay rise!”
“You must keep up-to-date on all available technology options – don’t just subscribe to the magazines and websites.”
“We do not offer solutions to our customers motivated solely for CV building.”
On Responsibility…
“Take ownership of problems – not just yours but any others that don’t have an owner. In other words, don’t just pick up your own litter.”
“Just because you don’t know the answer doesn’t mean it’s no longer your problem.”
“It’s your responsibility to highlight solutions to problems or suggest further improvements, even if it’s not directly related to your engagement.”
If your organisation is looking to expand its knowledge, coverage, capacity, performance and/ or availability - call DSP today.
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